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NEW QUESTION 48
One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.
The IT team writes a functional requirement:
* Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.
Which user story should the business analyst write to describe the functional requirement?
- A. As a sales clerk, I want to see item availability and locations to help customers find items.
- B. As a customer, I want sales clerks to have access to item availability to help them find items.
- C. As a general manager, I want sales clerks to have tablets so they can help customers find items.
Answer: C
NEW QUESTION 49
The scrum team working on Salesforce projects at Northern Trail Outfitters plans to review the current build with stakeholders to gather feedback. The business analyst will facilitate the meeting.
Which type of meeting should be held?
- A. Sprint review
- B. Daily stand-up
- C. Retrospective
Answer: A
NEW QUESTION 50
A business analyst (BA) at Northeren Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation. Several sale users in various locations have been identified to participate.
Which technique should the BA use to optimize effectiveness and build a shared understanding of the idea and approach?
- A. Virtual whiteboard
- B. One-on-one meetings
- C. Demo prototype
Answer: A
NEW QUESTION 51
A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:
"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings."
Which mistake did the BA make when creating this story?
- A. The persona is undefined.
- B. The need is undefined.
- C. The goal is undefined.
Answer: A
NEW QUESTION 52
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